THE HOME TRIAL and LIMITED WARRANTIES
First and foremost, thank you for purchasing your new Nighslee product(s). We hold ourselves to
unbelievably high standards and truly put forth every effort to give you the best sleep.
We get it, time is valuable. Who has time to flip through pages of warranty? So, here are the
basics. The fine print is down below.
- Try your purchase for up to 100 days*, if you are not satisfied, we’ll take care of it and give you a full refund.
- Limited to one refund, per household, per year.
- Only if purchased from us @ Nighslee.com.au.
- Your mattress will be under our warranty for 10 years* covered from the date of purchase! A whole decade of comfort.
- Your furniture is covered by our warranty for 5 years from the date of purchase. See how it fits in your room!
- Covers manufacturing defects, sag in the foam, or flaws which caused tears in the foam or fabrics.
- Does not cover damage from sailing, paragliding, flying down a snow slope, or any other extreme uses
not intended* for a mattress. (Don’t try this, please.)
- Contact our support here, for any additional assistance.
THE FINE PRINT
We are confident that you’ll be pleased with your purchase (hereinafter "mattress," or, more generally,
your "product"). If you find yourself to be unsatisfied or if you discover a defect in your product,
simply review our Home Trial Policy and Limited Warranties and contact us via
firstname.lastname@example.org so we can help.
THE 100-NIGHT TRIAL POLICY, 30-NIGHT HOME TRIAL AND LIMITED WARRANTIES ONLY
APPLY TO ORIGINAL PURCHASERS OF GENUINE NIGHSLEE PRODUCTS PURCHASED DIRECTLY FROM AUTHORIZED NIGHSLEE
DISTRIBUTION CHANNELS AND, IN THE CASE OF THE HOME TRIAL, MAY APPLY ONLY TO THOSE PURCHASERS WHO
PURCHASED DIRECTLY FROM NIGHSLEE. PURCHASES MADE FROM AMAZON.COM MAY BE SUBJECT TO DIFFERENT OR ADDITIONAL
TERMS. PLEASE KEEP YOUR ORIGINAL PURCHASE RECEIPT IN ORDER TO TAKE ADVANTAGE OF OUR WARRANTY. IN ADDITION,
PLEASE NOTE THAT THE 100-NIGHT TRIAL, 30-NIGHT HOME TRIAL AND LIMITED WARRANTY APPLY ONLY IF THE PRODUCT
IN QUESTION IS IN THE AUSTRALIA.
THE HOME TRIAL POLICY
||30-Night Home Trial
You can return your Nighslee product(s) for a full refund by contacting us via
If you’re not completely satisfied —for any reason— you can send it back to us (according to the table above)
and we will take care of the rest. Please kindly note that we are unable to ship to Western Australia,
Tasmania and PO boxes. In addition, your returned mattress will likely be donated to charity for those in need.
Nighslee will cover related charges if pickup is necessary. This does not include international purchases.
Your mattress must be located in the Australia if you wish to take advantage of the Home Trial Policy.
Please note that, in all cases, the original receipt showing proof of purchase is required to take
advantage of the Home Trial Policy.
This policy is limited to one return per household per year, and it must be exercised directly with Nighslee
no later than the final day, according to the table above, following delivery to your door of the product
you wish to refund.
As a reminder, our Home Trial Policy only applies to the original purchaser of genuine Nighslee Products
purchased directly from our website at Nighslee.com.au. The Home Trial Policy may not apply, or may apply
differently, to purchases of Nighslee Products via other authorized Nighslee distribution channels (Amazon.com)
or from other (unauthorized) sources. The Home Trial Policy only applies during the period in which the
Product is owned and controlled by the original purchaser of said Product.
PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.
Who and what is covered in this Warranty?
We believe in our quality and offer a generous Limited Warranty to prove it.
Your new Nighslee purchase (hereinafter "Product") is covered by a limited warranty as marked above
(the "Warranty"), which gives you specific legal rights as a customer. You may have other rights,
but those could vary on your location. This Warranty is non-transferable and covers only the original
purchaser and current owner of the Nighslee Product and purchased it directly from an authorized Nighslee
distribution channel – Nighslee.com.au or Amazon.com. The Limited Warranty, therefore, only applies during
the period in which the product is owned and controlled by the original purchaser of that product.
PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.
In addition, because we cannot handle international shipping and logistics expenses, your product must be
in Australia at the time you wish to take advantage of the Warranty and is limited to material defects
resulting from defective materials or workmanship in the Product you have purchased.
*Specifically, this Warranty covers the following defects, provided that they arise or appear in
circumstances in which you have handled, maintained, and used the Product only for its intended purpose
and have not subjected it to extreme conditions unsuitable for a mattress or other product.
- A visible indentation or sag greater than three-quarters (3/4) of an inch in the foam of a mattress.
- his refers to an indentation that is visible when no weight is applied to the Product. Please note
that "normal wear" requires your mattress to be continuously supported by a proper foundation adequate
to support the distributed weight of your body and the mattress. If you have questions if the
foundation you are using or intend to use is supported, please contact our support:
- Any flaw in the foam material which causes it to break.
- Any manufacturing defect in the mattress cover such as fabric tears or unraveled stitching.
- Any manufacturing defect (framework, wood knots, material).
What will Nighslee do?
In the rare and unfortunate event our product does not hold to our standard, we will repair or replace the
defective Product or the defective component(s) of the Product (e.g., the mattress cover, if applicable).
If there is a flaw in a component of the product (e.g. the mattress cover), we reserve sole and complete
discretion to repair or replace the component rather than replace the entire product. If we elect to
replace the Product or component, we will replace it with the model, version, color, or style available
at the time of replacement, which may be different in certain respects than the original. If you wish to
replace the defective Product with a more expensive Product, you may be required to pay the difference
in price in order to upgrade to a more expensive Product.
REPAIRS OR REPLACEMENTS WILL NOT EXTEND THE ORIGINAL PERIOD OF LIMITED WARRANTY, NOR WILL IT BEGIN A NEW
LIMITED WARRANTY PERIOD.
How long does the Warranty coverage last?
Our warranty lasts from the date of purchase for the duration according to the table above.
We don't pro-rate the terms (i.e., we don't reduce the total amount as time goes on).
What is not covered by this Warranty?
*Specifically, this Warranty does not cover the following:
- Normal wear and usage.
- Changes caused by or resulting from conditions or uses that are outside the ordinary, intended
maintenance and uses of a product.
- If you have questions about proper maintenance and use of your mattress or other product, please contact us at
Some grade of individualization of your Nighslee mattress should be anticipated. Each mattress is not same.
There may some minor imperfections which do not prevent enjoyment or normal use and not to be considered
defects. This may include, but not limited to, surfaces not being perfectly even, corners not perfect
shaped or symmetrical.
More specifically, this Warranty excludes: (a) minor imperfections and slight cosmetic flaws;
(b) normal wear and tear; (c) tears, stains, soiling, burns, and discoloration that occur naturally over
time; (d) dampness or mold; (e) individual or personalized preferences; (f) sags or indentations not
greater than 3/4" below the quilt level – in other words, some settling of the fiber in the quilt is
and should be expected and is not considered a defect or flaw; (g) individual or personalized allergies
and sensitivities; and (h) naturally occurring aromas.
In addition, conditions resulting from wrongful handling, misuse, or neglect are not covered by this
The following conditions, if discovered, will void your warranty: (a) any unsanitary or contaminated
condition; (b) burns; (c) use of the Product on improper support (e.g. bed frame); (d) physically
mistreating the Product; (e) using improper cleaning solutions and/or methods on the products (f)
improper storage of the Product (including storage in damp locations, areas infected with insects or
rodents, or any other unprotected storage areas); and (g) purchases made from unauthorized retailers.
MEDICAL OR HEALTH CLAIMS
Nighslee will not make any medical or health claims regarding its mattresses. Allergies, discomfort,
or other conditions are not covered under this Warranty. If you have any questions or concerns regarding
medical or health conditions should be addressed by a licensed physician. If it is an emergency,
contact emergency services.
MAKING A CLAIM
To make a claim under this Warranty, please send:
- A brief description of the issue or condition that you believe to be a defect; attach any photos
- Proof of purchase (such as your order number or an original dated sales receipt) to Nighslee at
Any failure to comply with these instructions may void this Warranty. We reserve the right, at our sole
discretion, to require photographs, further information or descriptions, or to physically inspect the
mattress prior to accepting a particular claim under this Warranty.
PLEASE RETAIN THIS LIMITED WARRANTY AND ORIGINAL PROOF OF PURCHASE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND OUR AUTHORIZED
RESELLERS, DISTRIBUTORS, AND/OR SUPPLIERS MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS
OR IMPLIED, BEYOND THOSE SET FORTH HEREIN AND CLAIMS IN OUR MARKETING MATERIALS. EACH OF THOSE PARTIES
DISCLAIMS ANY AND ALL WARRANTIES OR CONDITIONS, EXPRESS, STATUTORY AND IMPLIED. SOME JURISDICTIONS
DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, SOME OF THE ABOVE
EXCLUSIONS MAY NOT APPLY TO YOU.
NIGHSLEE SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING
FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY; THE EXCLUSIVE REMEDY FOR
BREACH OF THIS WARRANTY SHALL BE REPLACEMENT OR CREDIT TOWARDS.
REPLACEMENT AS SET FORTH HEREIN. THERE ARE NO EXPRESS OR IMPLIED WARRANTIES,
INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND SUITABILITY FOR A PARTICULAR PURPOSE, OTHER THAN
THE WARRANTY DESCRIBED ON THE FACE OF THIS LIMITED WARRANTY.